Refund policy

At Varnastra, we work diligently to provide authentic handloom and handcrafted products of the highest quality at fair prices. Every product undergoes careful quality checks before shipment.

Handloom & Handcrafted Product Disclaimer

Variations in weave, texture, color, motifs, thread work, selvedge, and minor imperfections are inherent characteristics of authentic handloom and handcrafted products. These are not defects but a reflection of the uniqueness and artisanal nature of the product.

Please note that due to differences in screen settings, photography, and lighting conditions, the actual product color may vary slightly from what appears on your computer, mobile phone, or tablet screen.

Returns & Exchanges

Returns or exchanges are accepted only if the product received is:

• Damaged during transit

• Defective

• Incorrectly shipped

• Substantially different from the product description, fabric, color family, or design represented on our website

Products will not be eligible for return or exchange due to minor color variations, handloom irregularities, personal preference, or change of mind.

No Refund Policy

Varnastra does not offer cash refunds under any circumstances.

Approved returns and exchanges that satisfy the conditions set out in this policy will be compensated through Store Credit only. Store Credit will be issued in the form of a coupon code that can be redeemed against future purchases on varnastra.com.

Store Credit:

• Is non-transferable

• Cannot be exchanged for cash

• Is valid for 1 year from the date of issue

Store Credit will be issued within 3-5 business days after the returned product has been received, inspected, and approved by Varnastra.

Product Availability for Exchanges

As many of our products are handcrafted and produced in limited quantities, exchange requests are subject to product availability at the time the returned product is received and approved by Varnastra.

In the event that the requested replacement product or the same product is unavailable, Varnastra will issue Store Credit in accordance with this policy. Store Credit shall be the sole remedy in such cases.

Order Cancellation

Orders may be cancelled before dispatch by contacting customer support. Orders that have already been dispatched cannot be cancelled.

Return Request Process

Customers are requested to inspect their order immediately upon delivery. Any damage, defect, or discrepancy must be reported within 48 hours of receiving the product, along with clear photographs or videos showing the issue.

Products should not be returned without prior approval from Varnastra. Any unauthorized returns may be refused and returned to the sender at their expense.

Requests for return or exchange must be initiated within 5 days of receiving the product.

To request a return or exchange, customers may contact us through:

Email: support@varnastra.com

WhatsApp: +91 9019255220

Please include your order number, reason for the request, and supporting photographs/videos wherever applicable.

Return Shipping

Once your return request is reviewed and approved by Varnastra, we will arrange a reverse pickup of the product wherever pickup service is available.

In locations where reverse pickup service is unavailable, customers may self-ship the product to:

Varnastra
F1401, Sumadhura Silver Ripples
Borewell Road, Whitefield
Bangalore – 560066
Karnataka, India

Customers are advised to use a reliable courier service and retain the courier receipt and tracking details until the return process is completed.

For self-shipped returns, Varnastra will reimburse the actual return shipping charges up to a maximum of ₹150, after the returned product has been received, inspected, and approved, subject to submission of valid courier proof. Any amount exceeding ₹150 shall be borne by the customer.

Varnastra shall not be responsible for return shipments that are lost or damaged while in transit back to us.

Conditions for Return

To qualify for a return or exchange:

• The product must be unused, unwashed, and unaltered

• All original tags must remain attached

• Original packaging must be intact

• The original invoice must accompany the return shipment

Products that have been worn, washed, altered, fall-pico completed, stained, perfumed, or damaged after delivery shall not be eligible for return or exchange.

Inspection & Approval

Upon receipt, all returned products will undergo inspection.

Varnastra reserves the right to reject any return or exchange request if:

• The product is not returned in its original condition

• Tags or packaging are missing

• The product shows signs of use, washing, alteration, staining, perfume, or damage

• The return does not comply with this policy

Any return that does not meet our criteria will not be accepted and may be returned to the customer at their expense.

Zari Disclaimer

Varnastra does not guarantee the color, purity, composition, or content of zari unless explicitly stated on the product page.

Products Not Purchased from Varnastra

We do not accept any product that has not been purchased directly from varnastra.com.

Any such product received by us will be returned at the sender's expense, and Varnastra shall bear no responsibility for the same.

Damaged External Packaging

If the external packaging appears tampered with, opened, or visibly damaged at the time of delivery, we recommend refusing acceptance of the package.

Please immediately notify our customer support team with photographs of the package and shipment details.

If the package has already been accepted, please contact us within 48 hours of delivery with supporting photographs and details of the damage.

Additional Information

• Only one return or exchange request is permitted per order.

• Subsequent return or exchange requests against the same order will not be entertained.

• Varnastra reserves the right to determine the appropriate resolution for each case at its sole discretion.

• Varnastra reserves the right to refuse future orders from customers who repeatedly refuse deliveries or misuse the return and exchange policy.

For any assistance, please contact us at support@varnastra.com or WhatsApp us at +91 9019255220.