Returns and Exchange Policy

At VARNASTRA, we work diligently to provide you with sustainable fashion products of the utmost quality at affordable prices. All products undergo stringent quality checks before shipment.

For ‘handloom’ products the irregularity in stitches, colors and prints that you notice are not errors but a confirmation of the authenticity of your products being handmade and not machine made.

1. Returns or exchanges are only accepted for items that are damaged, defective, or substantially different from what was shown online. Note: Due to differences in electronic screens or lighting, the colors of the fabric and the image you see on your computer, phone, or tablet may differ slightly from the actual product.
2. There is no cash refund on any product(s) once purchased/exchanged. Once products are sold they can be exchanged/returned against store credit only. Store credits are provided in the form of coupon code which can be redeemed against your future order, such coupon codes have a validity of 1 year.
3. Once the order is booked the same cannot be cancelled
4. Requests for return or exchange must be initiated within 5 days of receiving the product by visiting our website www.varnastra.com
5. Once return is approved, our courier partners will pick up the product from your address in the next 2-4 working days of receiving the request and shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. 
6. All products must be returned in their original condition, unaltered, and unused.
7. Items should be accompanied by their original packaging and tags.
8. The original invoice is to be returned along with the product(s).
9. If return pick-up service is not available in your location, you may self-ship the product back to us at your own risk.
10. Refund discrepancies may require you to provide additional documentation at Varnastra’s discretion.
11. Varnastra Fashions reserves the right to refuse a store credit request if the product is not received in its original condition or is received damaged or has been found to be used.
12. The Company does not guarantee the color/ purity/ content of zari unless stated explicitly on the product.

Note: We do not accept return of any product(s) not purchased from varnastra.com. We do not take any responsibility of any such product(s) sent to us.

Damage of external packaging

Upon receipt, if the external packaging appears to have been tampered with or damaged, we advise against accepting the product. Instead, make note of your observations on the courier delivery page and file a complaint with us immediately.

If this happens, please let us know the specifics of your order. When your product arrives, return it and send an email to our Customer Care team informing us of any tampering, opening, or obvious damage.

Additional Information:

• Any return that does not meet our criteria will not be accepted and will be returned at your expense.
• We reserve the right to determine the appropriate resolution for each return or exchange request on a case-by-case basis.
• Only one return or exchange is allowed per order. Subsequent requests will not be processed against the original order.

For any further assistance or inquiries, please contact us at support@varnastra.com